Please allow 2-3 business days for order processing and shipment, and an additional 2-5 business days for delivery. International orders take 7-10 days to arrive.
You will receive a tracking number by email once your order has been processed.
We will not refund an item unless it is defective. if the item received is damaged, we ask that you provide us an email that includes a picture of the defective item (clearly showing the defect) where indicated in the form within 5 business days from the date of delivery.
We will then determine if the client is eligible for an exchange by responding to the email within 48 business hours. the item must be unworn with all its original tags.
We are not responsible for return shipping costs or duty fees. upon reception, inspection and qualification of the return, we will process the exchange. a confirmation email will be sent to you once the replacement item is shipped. once an order is placed and processed, no changes can be made to that order.
Once we have sent you a confirmation email for the exchange, we also sent you the address where to send back the defective item.
An order cannot be cancelled, if for any reason we are forced to refund a cancelled order. we will keep processing fees.
All the returns should be authorized before being sent. Returns are made at the expense and risk of the clients : the cost of return will not be covered by Godfidence Studio.
You can email us on firstname.lastname@example.org if you have any questions.